Shipping policy

Order Processing Time

All orders are processed within 1–4 business days (excluding weekends and holidays). During high-volume periods, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking information (if available from the supplier).

Shipping Times

Because we work with multiple suppliers and fulfillment centers worldwide, shipping times may vary depending on your location and the product.

Estimated delivery times:

  • United Kingdom: 7–15 business days
  • Europe: 7–20 business days
  • United States & Canada: 10–20 business days
  • Australia & New Zealand: 10–25 business days
  • Rest of World: 10–25 business days

Please note that these are estimates and actual delivery times may vary due to customs delays, postal service disruptions, or supplier processing times.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country.

  • These charges are the responsibility of the customer.
  • We are not responsible for delays caused by customs processing.

We recommend checking with your local customs office for more information.

Delayed or Lost Orders

While we work with reliable suppliers and shipping carriers, delays can occasionally occur.

If your order is significantly delayed beyond the estimated delivery time, please contact us at:

pawfectsupply1@gmail.com

We will work with the supplier and carrier to resolve the issue as quickly as possible.

Incorrect Address Disclaimer

It is the customer’s responsibility to provide the correct shipping address at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.
  • If you notice an error, please contact us within 3 hours of placing your order.

 

Multiple Suppliers

Since we use multiple suppliers, your order may arrive in separate packages and at different times.

You will receive tracking details for each shipment where available.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Email: pawfectsupply1@gmail.com